![]() Any information I have shared are from sources that I believe to be reliable and accurate. It refunded the $113 it had promised.ĭISCLAIMER: This article expresses my own ideas and opinions. I contacted Prime Time Shuttle on your behalf. If you ever have a problem with the company again, and I sincerely hope you don’t, then you can find a list of current executives on its site and use the email formula to reach out to them. ![]() I would like to think your experience is an anomaly. On its website, Prime Time Shuttle promises a “no stress” experience and “reliable” service. There’s a general email for customer queries, But once I got into the weeds on this case, I found that any working email addresses were going to Not exactly the most intuitive way to reach a company. It publishes a toll-free number and a help center on its website. Reaching someone at Prime Time Shuttle wasn’t easy. When someone promises you money back, get it in writing. I’m not even going to raise the question of whether you deserved a refund. It’s true that credit card refunds can take time - a factor of billing “cycles” - but you gave the company plenty of time. It isn’t clear why Prime Time Shuttle waited two-and-a-half months to do anything (that’s the amount of time that elapsed between its promise and the time you contacted me). SEE ALSO How to remain humble as your business keeps growing Can you help me get my $113 refund from Prime Time Shuttle? - Prabhakar Pamidi, Oak Park, Calif. But after I read your Washington Post column today, I thought I would write to you before I contact Department of Justice. Since I do not expect to get any refund from them, I wrote a final email to them yesterday indicating that I would contact the California State Dept. I’ve corresponded via email with them about the refund. ![]() I have made repeated calls to their customer service department and left my phone number with them to call me back. So far, we have not received the promised refund. When we canceled our reservation, Prime Time Shuttle promised to refund the $113 it charged us for the trip. We canceled our reservation with Prime Time Shuttle and made alternate arrangements for travel from LAX to our home. Since we had a baby and another child with us and we had returned from a long international trip, we could not wait any longer for their shuttle. Even after waiting for nearly 90 minutes after we got to the Prime Time Shuttle location outside the Bradley Terminal at LAX, we got no shuttle service from Prime Time Shuttle. Q: I made a prepaid reservation with Prime Time Shuttle for travel from Los Angeles International Airport (LAX) to our home in Oak Park, Calif., in May.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |